Currently, we're only shipping to the
FREE US Shipping on orders above USD$49
make sure your orders get delivered to you as soon as possible.
Below are some frequently asked questions:
Where does JUNOCO ship from?
Our warehouse is located in Burlingame, California. At the moment, we're only shipping within the US for orders placed through our online store
When will my order ship and how long it takes?
Orders placed on our online store will be processed and shipped within 1–3 business days and shipped via USPS within the US.
I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via support@thejuno.zendesk.com.
Can I change my shipping address?
Orders begin processing immediately after being placed, so we are unable to modify or change them, regardless of shipment status. If an incorrect address is entered, we cannot guarantee changes. However, if the package is returned to us, we can offer a refund for the items.
Unfortunately, nce your package has shipped, we cannot change the address, even if the status isn't marked as 'shipped.' For further assistance, please contact our support team at support@thejuno.zendesk.com
The tracking says my package was delivered but I didn't receive it. How can I get my package?
Sometimes, USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive. We’ve also seen packages arrive before they are marked as delivered.
Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime. If it has been more than a few days since this happened, please email our team at support@thejuno.zendesk.com for help.
